What Should Agencies Measure to Decide If Microtransit Is Working?

California state agencies, public transit agencies, and cities have invested in dozens of microtransit pilot programs, often with the stated goals of improving access, filling gaps in fixed-route public transit service, and serving communities that are difficult to reach by traditional bus or rail. As microtransit services mature, agencies increasingly face decisions about whether to expand, modify, or discontinue microtransit services—and how to allocate scarce operating funds across competing transit priorities.