Freeway congestion at bottlenecks is different from tie-ups caused by accidents and other random incidents. It’s recurrent and therefore more easily diagnosed and perhaps even more easily controlled. Thus, at least in principle, we can reduce bottleneck congestion by modifying either the freeway’s design or the management policies that affect freeway operations. Unfortunately, the most obvious modifications often redistribute benefits and burdens unevenly, so some people feel they’d be worse off because of the so- c a l l e d improvements. The resulting clamor often leads to inaction,...
