Busways have been reported to carry up to 28,000 passengers per hour per direction (pphpd). However, recent passenger counts indicate that the exclusive busway in Bogotá, Colombia, has a flow of more than 35,000 pphpd. This passenger flow is achieved despite poor operating conditions and a general lack of maintenance without a city busway management and operation authority. Consequently, there is little police control, no systems management, and scarce information for users. These conditions should affect passenger flow negatively, but the Bogotá busway carries more passengers than...