Mobility on Demand (MOD) Demonstration: Chicago Transit Authority (CTA) Ventra-Divvy Integration Case Study

The Federal Transit Administration’s (FTA) Mobility on Demand (MOD) Sandbox Program provides a venue through which integrated MOD concepts and strategies, supported through local partnerships, are demonstrated in real-world settings. This case study documents lessons learned from the Chicago Transit Authority (CTA) MOD Sandbox Demonstration, called Ventra–Divvy Integration. The case study is a part of an independent evaluation of the MOD Sandbox Demonstrations sponsored by the USDOT Intelligent Transportation Systems Joint Program Office (ITS JPO) and FTA. The case study includes background on CTA’s MOD Sandbox Demonstration, technical and institutional challenges encountered in the demonstration’s first phase, payment integration and unbanked access as part of the second phase of the demonstration, and discussion of lessons learned and recommended practices identified from this demonstration.