San Gabriel Valley Smart Shuttle Technology (SGVSST) Field Operational Test Evaluation: Final Report

This report presents results of the San Gabriel Valley Smart Shuttle (SGVSS) Field Operational Test (FOT). Results are drawn from a comprehensive evaluation of the FOT conducted over a three-year period. The SGVSS attempted to integrate services of three local municipal public transit operators and a regional fixed route operator via networked computer-assisted dispatching, automated vehicle location, and mobile data terminals. The integrated system was never fully deployed. We describe the project, its participants and the history of the project. The portions of the SGVSS that were deployed are evaluated, with special emphasis on one public transit operator. We conduct an institutional analysis of the FOT; institutional issues largely explain project outcomes. The FOT provides many insights on the challenges of service integration. The report concludes with lessons learned.