The Santa Clara Valley Transportation Authority (VTA), which provides public transportation to citizens of Santa Clara County, California, operates buses, light rail, and paratransit service. The VTA is currently installing automatic vehicle location (AVL) equipment on its bus fleet. This report presents the results of Phase 1 research, which examines the various performance and operational characteristics of the fixed-route bus system operated by the VTA. The purpose is to identify performance characteristics of the bus system that should and could be improved with and without utilizing...